Lexus, Mini are tops in sales satisfaction again, Power survey shows
November 28, 2012
by Jesse Snyder
Consumers are increasingly satisfied with the auto-buying experience, with Lexus repeating as the top-rated luxury brand and Mini again pacing mass-market brands in the J.D. Power and Associates 2012 Sales Satisfaction Index Study released today.
For the second straight year, Lexus was the top-rated luxury brand with a 737 score. Infiniti was the biggest gainer of all brands at 728, up 52 points from a year ago and moving from No. 8 in 2011 to second this year.
Cadillac, Lincoln, Porsche and Mercedes-Benz round out the next four spots, scoring above the luxury average of 716.
Mini topped the mass-market brand list for a third straight year with a 712 score.
Buick was No. 2 and GMC was third as General Motors placed all three of its mass-market brands in the top five. Fiat was No. 4 and Subaru tied with Chevrolet for fifth.
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