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Originally Posted by Geotpf
This is a great way for GM to print money (and provide a service to the customer in the process). Basically, GM would be in much more trouble without On Star.
However, in some ways, this discourages GM from offering services that customers want, such as real navigation systems or Bluetooth, because they consider those services to be competition with On Star. This is a deal breaker for some people, causing them to buy a non-GM product.
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You get that accusation especially when you see European Saab's (Sans OnStar) with Bluetooth and Hands Free Calling.