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Originally Posted by Buickman
thanks Zete. I find interacting with members here to be very helpful and informative. the criticism is usually constructive and there are many useful ideas presented. over the past few years, we have gotten to know and understand each other, developed mutual respect iin spite of differing opinions and positions, found some humor, and had fun. reading and posting on this site has become a part of my daily life and I really enjoy the time spent.
going forward, we all know what GM's problems are. now it's time for developing solutions and figuring out how to get them implemented.
you're on to something with the loyal thing, but not sure it can be done through differing warranties. one of the steps is to have a constant $1000 incentive for loyalists. in conjunction, we cannot offer the same thing to those with competitive makes as doing so would negate the benefit to our loyal customers.
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Most folks on this site tend to be passionate and do want to help. We all get cranky sometimes
. I do think most try to understand we're all different.
I wish there was some way of offering the warranty to loyal customers. I don't see why that couldn't be the loyalty program itself. It doesn't preclude a conquest from converting their $1k or whatever into a few extra years of warranty.
I do think GM would do well if they just upped their warranty to a full 5 years on all their regular cars and 7 years on Buick and Cadillac. It would go a long way to show people that GM believes in their vehicles. If they truly require little or not repairs for the first 5 years then this should cost GM nothing. GM can even up the prices slightly to ensure they cover the cost of the added warranty, they must have the room especially on a high end car. I do think enticing folks into their entry level vehicles needs a new tactic and since it's the perceived lack of quality that hinders sales, perhaps an extended warranty would help. The partial warranty just looks like GM trusts their drivetrains but not the rest of the car. Perception, again.
Keep up the passion. Hopefully things will work out.
BTW, how you liking your Enclave? I'm loving ours. Goes in this week for its first oil change. Flawless so far.