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Old 06-30-2008, 11:50 AM   #45 (permalink)
377Z
3.6 Liter V6
 
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Join Date: Mar 2005
Location: Prairie district, Chicago, IL
Drives: 2004 A4 3.0 Quattro Cabriolet, 1998 Ford Explorer
Posts: 1,115
Re: Is the GM Card Worth It?

Quote:
Originally Posted by Wagon of Fury View Post
I read all these replies before posting, ignoring the restrictions on applying rebates, etc. for me the greatest disincentive is the bank issuing the card itself. HSBC SUCKS.

My brother in law is a die-hard Pontiac fan, his father worked at the Edison plant till retirement, so they get the GM Family bonus, plus whatever GM Card bonuses. Sounds good, right ? Twice in the last year or so, when they have had problems with a vendor and called for customer support, they had to jump through endless hoops, spoke with several (ahem) "offshore" people, and in the one case were refused a chargeback on a faulty purchase, absorbing a >$100 loss. The one dispute that was successful required faxing the same paper form multiple times because it kept getting "lost" and literally dozens of phone calls. They would not even process the dispute until the form came in.

A little bit of googling, and you will find that HSBC customers are Number One (i.e Worst) in Identity Fraud. EDIT: http://repositories.cdlib.org/bclt/lts/44/

On the other hand, I have had a few chargebacks in my time, I call Citibank, speak to someone who responds in English, and presto, the dispute and temporary credit is done. Once I document the issue, I have never failed to get a complete refund.

And I get 2% back, on any make of car, new or used.
My goodness. I just went to the Citibank website & checked out the terms, and the Citibank Driver's Edge card beats the P I S S out of the GM card. I've been using my Discover since giving up on the GM card while mulling over what to get, I think I'm going to compare this to the Discover cash back & see what is better for me.
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