GM Inside News Forum - View Single Post - Jim Dollinger's Plan for a Return to Greatness

2002 Caddy · 06-24-2008, 11:58 PM

I love step nine...

I think some GM managers would (should) be shocked at how some dealers treat their customers in the service bays.

I think this would lead to step 21
Require dealers to eliminate BS "up sell" practices on service and maintenance..

NO MORE tranny flushes for cars with 10,000 miles on the odo
NO MORE "tune ups" for cars with electronic ignitions
NO MORE "fuel system cleaners" and "oil" additives
NO MORE bad mouthing GM's OLM
NO MORE vehicle "winterization"
NO MORE re-balancing tires with each rotation.
etc.

This BS Adds up... Sure most customers don't know any better... but when two customers are talking and one says... "It costs $500 a year to maintain my Envoy" and the other says. "Gee I only spend about $32 in oil changes for my 4Runner" That's one customer that GM will never see again.

And add into step 11 Helm Service Manuals on the list of "goodies" for sale with the $50. Kick back.

06-24-2008, 11:58 PM	#11 (permalink)
2002 Caddy 7.0 Liter LS7 V8 Join Date: May 2007 Posts: 4,038	Re: Jim Dollinger's Plan for a Return to Greatness I love step nine... I think some GM managers would (should) be shocked at how some dealers treat their customers in the service bays. I think this would lead to step 21 Require dealers to eliminate BS "up sell" practices on service and maintenance.. NO MORE tranny flushes for cars with 10,000 miles on the odo NO MORE "tune ups" for cars with electronic ignitions NO MORE "fuel system cleaners" and "oil" additives NO MORE bad mouthing GM's OLM NO MORE vehicle "winterization" NO MORE re-balancing tires with each rotation. etc. This BS Adds up... Sure most customers don't know any better... but when two customers are talking and one says... "It costs $500 a year to maintain my Envoy" and the other says. "Gee I only spend about $32 in oil changes for my 4Runner" That's one customer that GM will never see again. And add into step 11 Helm Service Manuals on the list of "goodies" for sale with the $50. Kick back. __________________ Cadillac! GM's "Back to the Future" Division GM's Deja Vu Division Cadillac is a Car.