[pontiacjs]

Where do you get your info from? Are the two dealers you like gaining market share? Are their CSI scores higher than the other dealers? Do they spend more in advertising than their competition? Are they profitable? Have you seen the cross sell report (how many cars and trucks they sold outside of their market vs. the other dealers selling their customer base? It sounds like you did a tremendous amount of research. What are you basing your statements on? Is it your opinion or do you have some credible facts.

Have you ever owned a dealership? Have you ever worked at a dealer in some form of management? Do you really think if every dealer did as good of a job as they do at Sewell that there would be no trucks left to sell in your neck of the woods?

I do agree with you that there is always room to improve and some dealers are better than others. I find it hard to believe that a dealer would refuse to work on someone’s car because it was purchased from another dealer. Is this their policy or did they throw out a customer who was rude or belligerent? Do they only service the cars and trucks they sell?

Please ignore my spelling and grammar as I am just an old car guy that never went to college.