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Originally Posted by Ming
That S-10 door handle thing is pretty common from what I've heard & read, jwrebholz. Even a couple of threads here at GMI on it.
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if you have an S-10 that hasn't had the handle break on the 3rd door, that would be extremely rare. every one i've seen so far has had the broken part. sometimes it's the clips that connect the handle to the rods, sometimes it's the handle itself, but it happens on nearly every one.
from a service standpoint, i know we try to help every customer we can here, and sometimes it means we must "goodwill warranty" something. a lot of times if a problem is documented in a car but not found and fixed, we'll take that into account even after the warranty has expired. GM's warranty reps, from my experience, are typically reasonable people and understand that fixing a problem for a customer with no hassle may be the difference that brings them back for another GM product. the sad part is that there are many dealers that don't seem to get that, or don't care. our philosophy is that spending money to keep a customer is a lot cheaper than losing that customer to another brand/dealership.