GM Inside News Forum - View Single Post - GM: Tell your dealers to shape up or ship out!

**shadams** · 04-04-2007, 02:34 PM

Keep in mind you are only hearing one side of the story. When people think they are the victim they will say and do anything to prove their point. GM has a very strict standard to abide by in terms of CSI (customer satisfaction index) and if you dont meet a minimum score they start reducing your powers down to the point of actually setting up shop in your dealership to keep an eye on things.

04-04-2007, 02:34 PM	#2 (permalink)
shadams GMI Staff Member Join Date: Apr 2005 Location: Texas Hill Country Drives: 07' GMC CREW CAB 08' GMC X-CAB Posts: 3,042	Re: GM: Tell your dealers to shape up or ship out! Keep in mind you are only hearing one side of the story. When people think they are the victim they will say and do anything to prove their point. GM has a very strict standard to abide by in terms of CSI (customer satisfaction index) and if you dont meet a minimum score they start reducing your powers down to the point of actually setting up shop in your dealership to keep an eye on things. __________________ 2007 GMC Sierra CC Stealth Gray 2008 GMC Sierra XCab Z-71 4x4 Onyx Black 2004 GTO Phantom Black Metallic- GONE - 1998 GMC Sonoma Cherry Red Metallic - GONE - GM/ASE Certified Service Consultant MOE Platinum 04-05-06-07 "Contrary to common belief, planning is complicated and is not run by complete idiots, so you'll just have to trust that the decisions were made on good information that's not made available to you."